Cloud Based Contact Center Market worth 14.70 Billion USD by 2020 (Markets and Markets Limited) ...

(Source: Markets and Markets Limited) The report 'Cloud Based Contact Center Market by Solution (IVR, ACD, CTI, APO, Dialers, Analytics & Reporting), & by Application (Chat Quality Monitoring, Real Time Decision Making, Work Force Optimization), by Vertical, by Region - Global Forecast to 2020', segments the global market on the basis of components, solutions, services, applications, deployment models, verticals, and regions, and provides an in-depth analysis and market size estimations. The components include solutions and services. The solutions is further segregated into Automatic call distribution (ACD), Agent Performance Optimization solutions (APO), Dialers, Interactive Voice Response...