NEW YORK, Nov. 12, 2015 /PRNewswire/ -- Summary The rising demand for enterprises to communicate with their customers across the globe and address their queries and concerns, has led to a huge growth in the BPO industry. However, the growth of CRM BPO is now reaching saturation point, vendors are coming up with new and innovative solutions to identify business avenues, implement innovative strategies, and capture new market opportunities. To compound this effect, the pace of change has become blisteringly fast, with traditional outsourcing models being replaced to cater to the current requirements. Key Findings -...
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